Water / Sewer Utility Billing
Water and Sewer Service
The City of Rosemount provides water and sewer service. It is supervised by the Rosemount Utility Commission, which sets policies Opens a New Window. for the service and advises the City Council. Responsibility for the water and sewer utilities is shared by the Finance and Public Works departments.
For questions about billing, meter reading, or starting/stopping service, contact the utility billing clerks at (651) 322-2099 or by email at email@example.com Opens a New Window. .
For questions about a faulty or leaking meter, contact the Public Works Department at (651) 322-2022 or by email at firstname.lastname@example.org Opens a New Window. .
Fixed Rates vs. Usage Rates
In December 2018, the Rosemount Utility Commission and City Council approved a change that will phase out some of the fixed rates on your utility bill over the next three years and shift more of the billing towards usage billing. Since a greater portion of the utility bill will be based on usage instead of fixed charges, property owners will have greater control over their utility bill by managing the amount of water they use. Other benefits include:
- Reduced overall utility bill for low and average users
- Greater transparency in our billing methods, with easier-to-understand utility bills
- Greater opportunity for individuals to lower their utility costs through conservation
- Shifts the proportion of costs to the highest users who are putting the greatest strain on the system
Where Does My Money Go?
City staff uses a ten-year model to study the projected revenue and expenditures in the Water, Sewer, and Stormwater Utility funds (the funds supported by your utility bill payments). These funds are used to pay for the ongoing operation, maintenance, repair, and growth of our utility infrastructure. The models are reviewed annually with the Utility Commission and City Council. Rates are adjusted as needed to ensure the fund balances remain adequate through the ten-year plan and beyond. Small annual rate increases help to avoid large, periodic increases needed to fund expensive projects such as water tower painting, well pump refurbishing, water/sewer main replacement, and the purchase of new equipment.
Paying Your Bill
The City of Rosemount offers online billing and payment services. There is no charge to sign up. [Learn about online billing.]
You can pay your Rosemount utility bill automatically through your checking or savings account. Money is withdrawn on the stated date without the need to drop off or mail the payment. Fill out an enrollment form to take advantage of automatic bill payments Opens a New Window. .
The amount of your bill depends on several factors, including the amount of water consumed and the use of your property. The City has prepared a document Opens a New Window. explaining those factors. There are also explanations geared to new residents who receive water and regular sewer service Opens a New Window. and who receive water and stormwater service Opens a New Window. .